The working groups will invite experts to join the group and serve the cause for which the association has been created. The working groups will support each others also, e.g. IT experts services will be required by all working groups. Depending on availability of volunteers new working groups may be created as and when required.
It includes chapters on following themes:
Its content includes following:
Chapter1: In the know-the knowledge economy in twenty first century
Chapter2: Knowledge is Power
Chapter 3: Head Knowledge-modern IPR
Chapter 4: Intellectual property rights: current developments:
According to Gartner definition, Business Process Outsourcing (BPO) is the delegation of one or more IT-intensive business processes to an external provider that in turn owns administers and manages the selected process based on defined and measurable performance criteria.
Now, BPO’s are moving from voice-based channels to e-channels such as e-mail and web chat. With complete process and procedure outsourcing, BPO’s require a knowledge database and uniformity of information across all centers.
Availability of highly qualified skill pool and faster adoption of well-defined business processes leads to higher productivity gains without compromising on quality. Customers across verticals like Insurance, Banking, Pharmaceuticals, Telecom, Automotive and Airlines seem to be the early adopters of BPO India.