FAQ’s

Join if your business or profession is knowledge based, and needs continuous upgrading, to face global competition and remain world class organization or intellectual. The Association will provide you network of knowledge workers and solve problems. It will provide services at minimum cost and contact /interface with the organizational members of the Association who are buying and selling knowledge. In modern times every body needs specialized services in the field ,which are not in our core competency area.

• Bringing together like-minded knowledgeable professionals and promote networking among such workers for knowledge stimulation.
• The Association will act as facilitator for development of Knowledge Process Outsourcing and Business Process Outsourcing activities.
• The Association will undertake activities to enhance performance of knowledge workers , e.g. to act as facilitator for undertaking research by its members / corporate executives , patents registration , publication of research studies in journals of repute etc, motivate to highly qualified and trained house wives to actualize their potential, by serving from their homes , through computer network.
• Creation and maintenance of a web site for dissemination of knowledge.
• To provide career counseling & mentoring to students, fresh professional graduates and serving young professionals.

Following working groups will be created and name of their convener/ nodal officer are:

• Knowledge Centre for IT/ ITeS business promotion : Mr V.B. Singh
• Knowledge Centre for Bio Sciences and Agriculture Management : Dr P.K.Seth
• Knowledge Centre for Management research promotion : Dr JNS Chandel.
• Knowledge Centre for Career Counseling : Mr Dileep Kumar.
• Knowledge Centre for promotion of Legal services outsourcing :Dr D.S. Sengar.
• Knowledge centre on Governance(including issues like Corruption and Business ethics): Sri P.C. Sharma

The working groups will invite experts to join the group and serve the cause for which the association has been created. The working groups will support each others also, e.g. IT experts services will be required by all working groups. Depending on availability of volunteers new working groups may be created as and when required.

One of the definition of Knowledge Worker is-

• Knowledge workers are found in both traditional and new Industries
• Knowledge worker’s work is Information based and acquisition, creation, processing and distribution of information is the chief task
• Knowledge worker can also create and design new products. They are intrapreneurs, i.e, they have entrepreneurial spirit to take risks and they innovate
• They own their means of production, which in their brains and are highly mobile
• Knowledge worker can be both a high level as well as a low level employee in a knowledge based organization
• Knowledge workers are end users of of the system analysts services. Their four groups are-clerical staff, supervisory staff, middle management and professional staff and executive staff

Yes, KPO and BPO business, Consultancy , R&D, CRM etc are example of knowledge based business, in which Information Technology is also used.

Please read books/ articles on the subject. One of the books is “Knowledge Organizations- what every manager should know” by Jay Liebowitz & Thomas J Beckman, ISBN 1574441965.

It includes chapters on following themes:

• The knowledge industry
• The knowledge organizations
• Intellectual capital & knowledge assets
• Knowledge as a commodity
• Knowledge Management Organizing and storing knowledge
• Sharing and applying knowledge
• Creating knowledge:Learnig, experimentation, discovery and innovation
• Applying innovative Information technology
• Implementing the knowledge organization
• Future knowledge organizations

One should read a book on the subject. One of the book is Buying Knowledge: Effective acquisition of external knowledge by Peter A Sammons, Grower Publishing company, ISBN 0566086352.

Its content includes following:

Chapter1: In the know-the knowledge economy in twenty first century

• A brief history of knowledge.
• The growth of knowledge.
• Technological R&D.

Chapter2: Knowledge is Power

• Science and science Policy
• Future proof-the need to monitor knowledge
• Knowledge is power-creating and diffusing new knowledge
• Knowledge is power-productivity and economic structure
• Knowledge is power-new entrants in the global knowledge stake
• Made in Japan: a knowledge economy adjusts to low cost

Chapter 3: Head Knowledge-modern IPR

• What exactly are IPR?Practical protection for IPR’s
• Foreground and background IPRs-ownership issues
• Foreground and background IPR’s
• A vexed question-ownership and use of background rights

Chapter 4: Intellectual property rights: current developments:

• Possible changes in US patent regime restrictions in the flow of knowledge
• Just what can and can not be patented
• Some suggestions on IP legal developments
• IP and tax heavens
• The Europeon patent.

Create brand equity of the products/the organization and apply rules of marketing management, total quality management, strategic management etc.

Facilitator’s role, the association will get transaction charges, from sellers and buyers

Definition: Business Process Outsourcing can be defined as the transfer of an organization’s entire non-core but critical business process/function to an external vendor who uses an IT-based service delivery. By doing so, Business Process Outsourcing helps an organization concentrate on its core competencies, improve efficiency, reduce cost and improve shareholders’ value

According to Gartner definition, Business Process Outsourcing (BPO) is the delegation of one or more IT-intensive business processes to an external provider that in turn owns administers and manages the selected process based on defined and measurable performance criteria.

Now, BPO’s are moving from voice-based channels to e-channels such as e-mail and web chat. With complete process and procedure outsourcing, BPO’s require a knowledge database and uniformity of information across all centers.

Robust communication infrastructure, a large English-speaking workforce, low labor costs, appropriate time-zone difference with the West and the brand equity built by the software services sector are compelling reasons for choosing BPO India as the major BPO destination.

Availability of highly qualified skill pool and faster adoption of well-defined business processes leads to higher productivity gains without compromising on quality. Customers across verticals like Insurance, Banking, Pharmaceuticals, Telecom, Automotive and Airlines seem to be the early adopters of BPO India.

KPO delivers high value to organizations by providing domain-based processes and business expertise rather than just process expertise. These processes demand advanced analytical and specialized skill of knowledge workers that have domain experience to their credit. Therefore outsourcing of knowledge processes face more challenges than BPO (Business Process Outsourcing). Some of the challenges involved in KPO will be maintaining higher quality standards, investment in KPO infrastructure, the lack of talent pool, requirement of higher level of control, confidentiality and enhanced risk management. Comparing these challenges with the Indian IT and ITES service providers, it is not surprising that India has been ranked the most preferred KPO destination owing to the country’s large talent pool, quality IT training, friendly government policies and low labor costs. Some KPO services that can be outsourced to India :

• Research& Development
• Medical Services
• Business and Technical Analysis
• Writing & Content Development
• Learning Solutions
• Legal Services
• Animation & Design
• Intellectual Property (IP) Research
• Business & Market Research
• Data Analytics
• Pharmaceuticals and Biotechnology Medical Services
• Network Management
• Training & Consultancy